Lark customer care
Returns & 30-Day Guarantee
Let them give it a try. If it’s not the right fit, our 30-day satisfaction guarantee is here for you.
30 days. Happy paws or your money back.
Request a return within 30 days of receiving your order if you’re not satisfied. You can try the item before deciding—it does not have to be unused to qualify for our satisfaction guarantee.
How to request a return
- Use the contact details in your order confirmation within 30 days of delivery.
- Include your order number, the item you want to return, and the reason. For a faulty or incorrect item, include photos if possible.
- Wait for return instructions and the correct return address before sending anything back. Do not send your parcel to the address printed on its packaging without confirmation.
Return shipping
You pay return shipping for a change of mind or a satisfaction-guarantee return. If an item arrives faulty or incorrect, Lark covers the return shipping. Keep proof of postage and consider a tracked return service.
Refunds
Once your return is received and checked, the item’s purchase price will be refunded to your original payment method. Original shipping charges are not refunded for change-of-mind returns unless required by law. Your payment provider’s processing time may affect when the refund appears.
Faulty, damaged, or incorrect items
Get in touch when you discover a problem and keep the item and packaging while it is resolved. The satisfaction guarantee does not replace your legal rights; any rights you have under applicable consumer law remain unaffected.
Get help with a return